Trouble connecting your camera, microphone, or speaker

Step 1: Allow permissions

You must give Fanmio permission to access your camera and microphone in order to participate in certain Fanmio experiences.

1. Enter the waiting room for your meet and greet.
2. When prompted, choose Allow.

Step 2: Check your hardware

1. Make sure your microphone, camera, and speakers are plugged in to your computer and turned on (microphone isn’t muted).
   • If you connect any of your hardware using USB, check if you need to install software from the device manufacturer.
2. Make sure other programs on your computer aren’t using your microphone, camera, or speakers.

Step 3: Check your settings

1. When entering your event you should be prompted to select and test your camera, microphone and speaker.
2. Make sure the correct device is selected for each setting (change it using the Down arrow ):
   • Camera : If your camera is working, you’ll see your video in that step.
   • Microphone : To test your microphone, speak out loud and you should see the audio meter move. Make sure your microphone is the default recording device, and that recording levels are correct:
     • Windows
     • Mac
   • Speakers : To test your speakers, click Test Sound.

Step 4: Restart your browser and computer

1. If your hardware and settings are correct and you're still having issues restart your browser.
2. If you're still having issues, switch your browser.
   • Firefox: Download
   • Google Chrome: Download
   • Microsoft Edge: Download
   • Safari: Download
3. If you're still having issues, restart your computer.

Step 5: Contact us for help

If you’re still having problems, contact us for troubleshooting help. Please contact us only after you've tried the above steps.